Returns & Refunds

We want you to be happy with your order. This page explains your rights under Irish consumer law when you buy from us online, and how to return something. Your statutory rights are not affected by anything on this page.

Changing your mind (14 days)

You can cancel your order for any reason within 14 days, starting the day after you receive it (or collect it). You don’t need to give a reason.

To cancel, tell us clearly within the 14 days. The easiest way is to email hellorunway28@gmail.com with your name, order number and the items you’re returning. You can also use the cancellation form below, but you don’t have to.

Sending items back

• Please return the items within 14 days of telling us you’re cancelling. We’ll email you the return address.
• When you change your mind, you pay the cost of sending items back. We recommend a tracked service, as items are your responsibility until they reach us.
• Please pack bottles and jars carefully so they don’t break on the way.

Your refund

• We’ll refund the price of the items and the standard delivery charge you paid, within 14 days of hearing from you.
• We may wait to refund until we’ve received the items back, or you’ve shown us proof you’ve sent them, whichever comes first.
• We refund to the same payment method you used. There’s no fee for the refund.
• If you cancel only part of an order, we refund those items but not the delivery charge, unless the whole order is returned.

What can’t be returned

For health and hygiene reasons, we can’t accept back food or drink that has been opened or unsealed after delivery, such as a bottle with a broken seal or an opened jar of marmalade. This doesn’t affect your rights if an item is faulty.

You may handle items as you would in a shop. If an item is returned damaged, or used beyond what’s needed to check it, we may reduce the refund to reflect the loss in value.

Faulty, damaged or wrong items

If something arrives broken, faulty or isn’t what you ordered, please email us at hellorunway28@gmail.com as soon as you can, ideally with a photo of the item and the packaging. You don’t need to return it before we reply.

• Within 30 days of delivery you’re entitled to a full refund.
• After that, we’ll offer a replacement or a refund.
• We cover the cost of returning faulty or wrong items, or collecting them.

These rights come from the Consumer Rights Act 2022 and apply in addition to the 14-day right to change your mind.

Cancellation form

If you’d like to use it, copy the text below into an email to hellorunway28@gmail.com.

To Maisy McLoughlin’s (hellorunway28@gmail.com):
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:

Questions or complaints

If you’re unhappy with anything, please email us first at hellorunway28@gmail.com and we’ll do our best to put it right. If we can’t resolve it, you can get free advice from the Competition and Consumer Protection Commission (CCPC).

About us

Maisy McLoughlin’s is an Irish Registered Trading Company – CRO Certificate No. 700584. Registered address: 4 Kilbarron, Rossnowlagh, Co. Donegal, F94 E363. Email: hellorunway28@gmail.com. See also Delivery & Collection and Privacy & Cookies.